Pale Limed Oak 915mm x 152mm / £31.99 m2

Delivery

Click & Collect from Redruth, Cornwall for orders over £750

We are pleased to offer a free click and collect service for all orders over £750.  Collection is from Unit 2 Cardrew Trade Park South, Cardrew Way, Redruth TR15 1SS.  Orders are normally available for collection within 7 working days of placing your order.  We will contact you to discuss collection within 24 hours of your order being placed.

Our standard delivery pricing is based on weight.

Extra Large delivery (over 180kg) - £95

If you have ordered a pallet of flooring it will be delivered to the kerbside/roadside at the nearest access point to your property and will need a signature on delivery. The service is an 9am-5pm delivery window with a call from the driver when on route. We aim to fulfil all deliveries within 7 working days.

Large delivery (Between 36kg and 180kg) - £50

If you have ordered a pallet of flooring it will be delivered to the kerbside/roadside at the nearest access point to your property and will need a signature on delivery. The service is an 9am-5pm delivery window with a call from the driver when on route. We aim to fulfil all deliveries within 7 working days.

Small Delivery (Up to 36kg) - £25

Doorstep delivery Monday to Saturday between 8am and 1pm. We aim to fulfil all deliveries within 7 working days.

 

Returns

This page (together with the documents expressly referred to on it) tells you information about our returns and refunds policy, it applies to any products purchased from us (Products) The term Products includes all products listed on our site including, without limitation, flooring (Flooring). Some of the Terms relate to Flooring only, in which case we will specifically refer to Flooring.

We hope you will be pleased with your new purchase. But if for any reason you wish to cancel your order before delivery please let us know as soon as possible. If the Flooring is not yet in transit from the manufacturer, we will cancel your order and refund full payment.

If within 14 days of receiving your order you wish to return any Products, you will receive a full refund of the price you paid for the Products minus any delivery charges, to the original payment method within 28 days of the return being received and checked at our warehouse. Refunds may take up to 10 working days from the date we issue the refund for the handling bank to process the payment.

The Products must be returned undamaged and packaged securely. 

Shipping charges on returned items are at the customer’s expense and we don’t accept responsibility for goods lost or damaged in transit. You will need to arrange the return delivery or, at our option, we may be able to arrange it for you. Please note that return deliveries are considerably more expensive than the original delivery cost, which is subsidised by us.

You must send the goods back to us, and inform us that you have done so, without undue delay and in any event not later than 14 days from the day on which you communicated your cancellation to us.

Before shipping, please wrap the flooring well (to avoid any damage in transport), attach the filled out label which we will send you, and email us a photograph of the packed flooring. 

If we have agreed to arrange return shipping, collection will take place once we have received the photograph of the packaged return.

Return delivery charges will be refunded only if goods are faulty or an error has been made by us. Your statutory rights are not affected. You must let MH Flooring know of your request to return goods for any reason by emailing us.

If you’re unlucky enough to find that any items in your order from the MH Flooring have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately. We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.

In the unlikely event that any of the items in your order are faulty, damaged or misdescribed, you have 3 days after delivery (or attempted delivery if refused), to let us know by emailing us. We will ask you to return the goods to us straight away.

If you wish for a replacement rather than refund, we will endeavour to do so, once your returned goods have been received by us and we have accepted your claim. Please note, though, that replacements will be sent via Standard Delivery and are subject to availability. 

Check that all flooring products are in perfect condition before using them. MH Flooring cannot accept any claims for damaged, faulty or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.

In the event that you are unhappy with your floor we may ask you to send us photographs to illustrate the issue, both close up and wider room shots. We may not be able to resolve your issue until these have been received.